ALES AGENT: Hello. You’ve reached the Leeds Symphony Orchestra membership office. How may I assist you today?
WOMAN: Yes, good day. Well, I’m interested in purchasing a membership for the upcoming symphony season.
SALES AGENT: Sure. Let me take down your name.
WOMAN: It’s Lynn Cooper. L-Y-N-N C-O-O-P-E-R. I live at 256 Downey Street, in Leeds, and if you need my mobile number, it’s 0113 456 9141
SALES AGENT: Fantastic. So you’re a resident of Leeds then…
WOMAN: Yes, I live in the north end of town.
SALES AGENT: Well, you’re in luck. Leeds residents are eligible to purchase their membership at a discounted rate.
WOMAN: That’s great to hear.
SALES AGENT: Another question…do you intend to purchase a membership only for yourself, or do you wish to sign up a friend or a spouse along with you?
WOMAN: Just me...so one membership. My husband simply has no interest in the symphony, despite my best efforts to get him to enjoy it.
SALES AGENT: Oh, I understand completely. I’m a huge fan of classical music, but I know it’s not for everyone. Now, if you don’t mind, might I ask your age? Those over the age of 55 are eligible for a senior discount.
WOMAN: I won’t be there for a few more years…I’m only 49.
SALES AGENT: I see. In that case, a membership for the entire season will cost you 450 pounds. The standard rate is nearly 700, so you receive quite a discount as a Leeds resident.
SALES AGENT: And, what’s more, we host quite a few members-only events throughout the year…you’ll be able to attend these free of charge.
WOMAN: I can’t wait. I’m definitely interested in registering. What do I need to do? Can we do it over the phone?
SALES AGENT: Unfortunately, that won’t be possible. You see, I need you to come down to the office in person so that I can verify your residency – you know, so you can get the cheaper rate on your membership. Also, you’ll need to sign a membership contract.
WOMAN: All right. When are you available? Is there any sort of deadline?
SALES AGENT: Well, the season won’t begin until January of next year. It’s only November, so there’s really no rush.
WOMAN: And your hours?
SALES AGENT: Sorry, yes. The membership office is staffed between 9am and 5pm every weekday, and we’re also open the first Saturday of every month from noon until 4pm.
WOMAN: OK. I work during the week, so I’ll have to hold off until the first Saturday in December, it seems.
SALES AGENT: Like I said, that won’t be a problem. In fact, just to ensure that we have a spot for you, I’ll go ahead and add you to our waiting list. That way, if we do sell out of season memberships, you’ll still be able to get one.
WOMAN: Oh, I didn’t realize the memberships actually sell out.
SALES AGENT: Well, it hasn’t happened in the past, but the orchestra is becoming more and more popular. Over the last five years, our membership has more than doubled. And members always get the first option to renew before new members.
WOMAN: In that case, definitely put me on your list.
SALES AGENT: All right, I’ve taken down the relevant information. And, then, is there anything else I can help you with?
WOMAN: Well, yes, a couple of final questions while I’m still on the line. How can I pay?
SALES AGENT: When you come in, bring along your photo ID with a current address along with 450 pounds in cash or a credit card. We don’t accept personal cheques, unfortunately.
WOMAN: And, in case I want to bring a friend…or if I can convince my husband to come along…is it possible to get extra tickets?
SALES AGENT: Of course, but it’s subject to availability. Like when the Berlin Philharmonic came to town for a special performance in January, for instance…that concert is likely to sell out a week or two in advance. If it’s sold out, we won’t be able to accommodate any guests.
WOMAN: I understand completely. Are guest tickets full price, then?
SALES AGENT: No. As a member, your guests are entitled to 25% discount off of face value.
WOMAN: Good deal. Well, that’s all I can think of for now. As I said, I’ll stop by on the first Saturday of December to register. That’s December 3rd, I believe.
SALES AGENT: OK. I’m looking forward to meeting you, Mrs. Cooper. Thank you for your interest in the Leeds Symphony Orchestra. Take care now.